FAQS

PAYMENT VERIFICATION PROCESS

Due to the new European PSD2 regulations, you may be required to complete a verification step when paying with a credit or debit card during the checkout process.

INVOICE

To receive the invoice for your order, you must contact our customer service at info@utzhome.com. Once the request is made, you will receive the new invoice within 1-3 business days.

*In case of error, contact our Customer Service.

RETURNS

You have 14 days from when you receive the shipping confirmation email for your order to make a return.

Remember that to make any return, the purchase receipt is essential.

The items you return must be in the same condition in which you received them.

Please note that personalized items cannot be returned unless they have a quality defect.

REFUND

The refund will be made in the same payment method used in your purchase. If you have used more than one payment method, both methods will be refunded proportionally.

You will receive confirmation of the return by email once it has been made. If more than 14 days have passed and you do not have the refund in your account, please present this confirmation to your bank to expedite the process.